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Website with no customer phone number


AmyD

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I went to place an order with Grandma's House of Miniatures, filled out all the info, went to pay and found out that they only accept paypal for payment. I currently don't have a paypal account so I went to see if there was a customer phone number so I could call and see if they would accept phone orders. I didn't see one, only a page with an email contact. Would you trust an online company that doesn't have a customer phone number?? Am I just being parnoid here or what?

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I can't speak for this site as I've never ordered from them, but I used to provide customer service for a fairly large online store and we didn't have a customer service phone number. We simply weren't set up to accept inquiries over the phone and when people did try to call the main office number they never got routed to the right place, so we made it a policy not to do any customer service over the phone. So no, this wouldn't be a red flag for me. They should, however, at least have an email address. If they don't have any means of contact (including email) then that would concern me. You might want to email them with your question and wait to get a response before you go any further.

Even if you don't have PayPal, some storefronts are set up where you can enter your credit card number on the PayPal site, without having to open a PayPal account. Also if you buy with PayPal your money is protected if something goes wrong.

(I'm going to move this thread to Chit-Chat since it's not strictly related to miniatures.)

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I saw the pictures of all the credit cards as well, than when I went to place the order I only saw a spot for paypal. I'll probably will have to send them an email. I was just hoping to save a day or two (by not having to wait for email replies). I can save almost $30.00 on what I want since there is no shipping cost involved. As you can tell I"m a little anxious to get this going...lol. Thanks for you help.

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Even if you don't have PayPal, some storefronts are set up where you can enter your credit card number on the PayPal site, without having to open a PayPal account. Also if you buy with PayPal your money is protected if something goes wrong.

Apparently that is the case with this site. I had no idea you could do that with paypal. I was able to just use my credit card without opening an paypal account. And once the transaction was completed I actually got a phone number, So sorry for jumping the gun, but never dealt with a company is quite this way before.

I'll let you know how everthing turns out. According to the website my item should be shipped out within 1-2 business days so I'm thinking that I should have it by next monday the latest.

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