Inge Posted November 16, 2017 Share Posted November 16, 2017 Well, I did it! I ordered the white Versailles bedroom set directly from Bespaq. Only problem is, they don't have a phone number and do not respond to emails which they ask you to send to correspond with them. So, sent an email asking for the dimensions of each piece as they are not on the website. No response. Ordered the set as I was scared there wasn't more than one set and someone else would buy it. At the bottom of the order there was a comment section where I again asked for dimensions. No respond. Received the invoice saying if I had questions to contact them by email which I again did. No response. Not impressed. Has anyone else had this problem? I only bought the bed, night table and armoire. Love it. 1 Quote Link to comment Share on other sites More sharing options...
pgwyn Posted November 16, 2017 Share Posted November 16, 2017 It is beautiful. 1 Quote Link to comment Share on other sites More sharing options...
fov Posted November 16, 2017 Share Posted November 16, 2017 How long have you been waiting for a response? I ordered from them on eBay once and communication was slow. I don't have the emails anymore but I think it was over a week from when I asked the question to when I got a response (long enough that I almost disputed the order with eBay). When I finally heard back they said they'd been away at a show. It worked out okay in the end. If you Google "bespaq corporation" you'll get a phone number. I don't know if that's the correct number, but worth a try if you're worried and want to try calling them. Quote Link to comment Share on other sites More sharing options...
shannonc60 Posted November 16, 2017 Share Posted November 16, 2017 9 minutes ago, fov said: How long have you been waiting for a response? I ordered from them on eBay once and communication was slow. I don't have the emails anymore but I think it was over a week from when I asked the question to when I got a response (long enough that I almost disputed the order with eBay). When I finally heard back they said they'd been away at a show. It worked out okay in the end. If you Google "bespaq corporation" you'll get a phone number. I don't know if that's the correct number, but worth a try if you're worried and want to try calling them. I had the same issues multiple times. They are very poor communication. The upside is they refunded excess postage which ni-one does these days. Quote Link to comment Share on other sites More sharing options...
queenannediva Posted November 16, 2017 Share Posted November 16, 2017 Bespaq has always had poor customer service even back when Pit was still with us. I remember hearing complaints from mini shop owners all the time. Recently Shawn (Pit's nephew and Bespaq owner) told me it is just him and his mother working in the business and "they are always playing catch up". I seriously doubt you are going to get a response asking for the measurements but have no fear you will receive your order. I buy regularly from their website and on ebay and have always received my orders in a timely fashion and perfectly packed. Quote Link to comment Share on other sites More sharing options...
WyckedWood Posted November 16, 2017 Share Posted November 16, 2017 Their eBay feedback is less than stellar. I did order once and didn't have a problem except my item was broken. I worked in a shop that sold a lot of bespaq so that didn't surprise me..some of their items are so thin and fine (that's why we like them) breakage is common. Can u do a google search for that set and see if someone else has measurements listed? Quote Link to comment Share on other sites More sharing options...
eskava Posted November 16, 2017 Share Posted November 16, 2017 I have ordered from them both on eBay and their website. An item was out of stock, and they notified me right away and refunded my payment immediately. Quote Link to comment Share on other sites More sharing options...
Inge Posted November 16, 2017 Author Share Posted November 16, 2017 Thanks everyone for your replies. I did order direct from Bespaq and not Ebay. It's only been three days. What a way to run a business with no communication Quote Link to comment Share on other sites More sharing options...
grazhina Posted November 16, 2017 Share Posted November 16, 2017 I have to echo the statement that Bespaq is notoriusly slow to respond to emails and phone calls. I used to carry more Bespaq in my store than anyone else, and even then, whenever I had a problem or a special order it could take a week or two for Shawn to get back to me. He'd always make things good, but the wait was aggravating. Quote Link to comment Share on other sites More sharing options...
queenannediva Posted November 16, 2017 Share Posted November 16, 2017 Inge, I forgot to mention I have that set in storage. I have to move some items to storage later today and I will get the measurements for the pieces you are asking about and then get back to you, 2 Quote Link to comment Share on other sites More sharing options...
queenannediva Posted November 17, 2017 Share Posted November 17, 2017 The bed is: 5" wide; 7-1/2" long; 8-1/2" high The armoire is: 4" wide; 1-7/8" deep; 7-3/4" high The night table is: 2-1/8" wide; 1-1/2" deep; 2-1/4" high Quote Link to comment Share on other sites More sharing options...
havanaholly Posted November 17, 2017 Share Posted November 17, 2017 If it's just Pit's sister & nephew handling the business and no other employees, I expect that they are swamped. Quote Link to comment Share on other sites More sharing options...
miniaddicted Posted November 17, 2017 Share Posted November 17, 2017 I echo what others said, Shawn does respond late but better late than never Quote Link to comment Share on other sites More sharing options...
Inge Posted November 17, 2017 Author Share Posted November 17, 2017 Thanks everyone for the Bespaq feedback. Good to know for future reference. Seriously, their products are not cheap, couldn't they at least hire someone just for the correspondence? Valerie: THANK YOU!!!! I had looked at another bedroom set and both the bed and armoire were 9" high and that is the height of the room and if it's not quite straight I will have problems. I'll sleep better tonight knowing the dimensions, you know, as long as they aren't sending a 1:24 scale. lol Quote Link to comment Share on other sites More sharing options...
grazhina Posted November 17, 2017 Share Posted November 17, 2017 7 hours ago, Inge said: Seriously, their products are not cheap, couldn't they at least hire someone just for the correspondence? They did. I used to talk to him over the phone. He quit, not being able to get timely communications from Shawn drove him crazy. 1 Quote Link to comment Share on other sites More sharing options...
IndyCindy Posted November 18, 2017 Share Posted November 18, 2017 I ordered from Bespaq Direct about a month ago. My order never came, there was no correspondence stating that the item I ordered was out of stock, etc. However, I can say that they promptly refunded my credit card. When I saw the credit from them, I just assumed this meant that the bed I wanted was unavailable. Quote Link to comment Share on other sites More sharing options...
Inge Posted November 20, 2017 Author Share Posted November 20, 2017 Awe Cynthia, that's news I didn't want to hear. I am so sorry that your order was cancelled and I hope it doesn't happen to me as well. Like I said what a way to run a business. Quote Link to comment Share on other sites More sharing options...
Inge Posted November 22, 2017 Author Share Posted November 22, 2017 After 5 emails and leaving two phone messages to which I received no response I was credited on my paypal for my Bespaq order after a week of placing the order. I then received an email from Shawn saying the bedroom was sold out. Funny, it wasn't sold out when I ordered it and they did take my money. I'm disappointed. Only one other miniature store has it but they want about $300.00usd more for the set. Quote Link to comment Share on other sites More sharing options...
queenannediva Posted November 22, 2017 Share Posted November 22, 2017 Inge, I am sorry to hear this but not surprised. It happens to me all the time when buying (or trying to buy) off the website they do not keep it updated. Even after you get the dreaded email that your items are sold out they still do not update the site - drives me crazy. Quote Link to comment Share on other sites More sharing options...
Thimble Hall Posted November 23, 2017 Share Posted November 23, 2017 I gave up for a similar reason you go to an item and it has a sold out sign next to it and most of what is on there is like that Quote Link to comment Share on other sites More sharing options...
miniaddicted Posted November 24, 2017 Share Posted November 24, 2017 Little Dollhouse Company shows it on their site. I'd contact them to see if they have it in stock. http://www.thelittledollhousecompany.com/dollhouses-miniatures-furniture-kits/bedroom-dollhouse-furniture-sets-c-12_389_390/miniature-6-piece-white-bedroom-set-for-dollhouses-p-11427 Quote Link to comment Share on other sites More sharing options...
Inge Posted November 24, 2017 Author Share Posted November 24, 2017 Hi Heidi: Thanks for the tip. Would you believe I just saw it this morning...pretty expensive, almost double the Bespaq one. In the meantime I have a lead on another set which looks almost identical. Quote Link to comment Share on other sites More sharing options...
grazhina Posted November 25, 2017 Share Posted November 25, 2017 Something you all need to know. For expensive miniatures from Bespaq or JBM, just because a website has them listed for sale doesn't neccessarily mean they have it. A lot of them just order them from the maker when they get an order from a buyer. If you really want a hard to find item contact the store to be sure they have it. I recall that Mountain Miniatures would list items they actually had, which is a good thing. Quote Link to comment Share on other sites More sharing options...
Thimble Hall Posted November 25, 2017 Share Posted November 25, 2017 There is a seller on e bay who is notorious for posting Bespaq stuff then cancels later, her feedback shows this. I think that is exactly what she does grazhina Quote Link to comment Share on other sites More sharing options...
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